Job prospects User Support Technician near Lévis (QC)
Explore current and future job prospects for people working as "User support technicians" near Lévis (QC) or across Canada.
Current and future job prospects
The recent trends from the past 3 years were updated on July 25, 2025. The job outlooks over the next 3 years were updated on December 10, 2025.
Recent trends from the past 3 years
Over the past few years (2022-2024), there was a labour shortage for User support technicians near Lévis (QC). There were more job openings than workers available to fill them in this occupation.
Source Labour Market Information | Recent Trends Methodology
Job outlook over the next 3 years
The employment outlook will be Limited for user support technicians (NOC 22221) in the Chaudière - Appalaches region for the 2025-2027 period.
The following factors contributed to this outlook:
- Employment growth will lead to a few new positions.
- A moderate number of positions will become available due to retirements.
- There are a moderate number of unemployed workers with recent experience in this occupation.
Employment in this profession is primarily driven by the demand for IT services.
Sectors such as cybersecurity, cloud computing, cryptography, mobile application development, artificial intelligence (AI) and automation have had strong growth in recent years. The development of these sectors will directly affect the job oulook for these technicians.
After a period of strong growth, the IT sector is now going through a reorganization phase. However, many companies have already upgraded their IT infrastructure, specifically to meet telework needs, which will sustain technical support requirements.
However, AI is changing the sector. The integration of AI is opening up new job opportunities, specifically to support users in adopting these technologies. However, AI can also carry out some technical and repetitive tasks, such as solving simple problems, which could reduce the need for human intervention. The increased implementation of chatbots illustrates this trend, which should continue or even gain momentum in the coming years. This could curb overall job growth in this occupation.
Here are some key facts about user support technicians in the Chaudière - Appalaches region:
- Approximately 390 people worked in this occupation in May 2021.
- User support technicians mainly work in the following sectors:
- Educational services (NAICS 61): 19%
- Professional, scientific and technical services (NAICS 54): 16%
- Ambulatory health care services and hospitals (NAICS 621-622): 13%
- Finance, insurance and Real estate and rental and leasing (NAICS 52-53): 13%
- Provincial and territorial public administration (NAICS 912): 9%
Labour market conditions over the next 10 years
Find out what will be the job prospects for User support technicians across Canada over the next 10 years, from 2022 to 2031.
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